Interested Parties
INTERESTED PARTIES NEEDS & EXPECTATIONS – IMS COMMITMENT
| Interested party |
Their needs and expectations |
Our commitments to them |
IMS Processes |
| Customers |
- Quality
- Price
- Delivery of products and services
|
- Orders accurately taken
- Products arrive on time
- All products specifications met
|
- Sales and customer service process
- Inspection process
|
| Suppliers |
- Increase scope and volume of purchase
- Long-term contractual arrangements
- Information of future requirements
- Mutual benefit and continuity
|
- Accurate purchase orders
- Correct flow down of requirements
- Timely payment of invoices
|
- Purchasing process
- Accounts payable process
|
| Employees |
- Good work environment
- Job security
- Health / safety / training
- Promotion / recognition and reward
|
- Clean safe work environment
- Clear instructions and training
- Paychecks accurate and on time
- Resolution of grievances
|
- Training process
- Human resources process
|
| Management |
- Increased growth, sales & profitability
- Efficiency & effectiveness of operations
|
- Correct and current information for decision making
|
- Management review process
- Analysis of data
- Internal audits
|
| Regulatory Bodies |
- Compliance with applicable requirements and industry standards / submission of reports
|
|
- Listing of applicable regulations
- Regulatory compliance process
|
| Government |
- Environmental protection/Ethical behaviour
- growth in business and taxes to build infrastructure to support community services, activities and institutions
|
- Compliance with federal laws
|
- Appropriate Code of Federal Regulations
|
(C. E. O.)
Date: 01/07/2020
