Interested Parties

INTERESTED PARTIES NEEDS & EXPECTATIONS – IMS COMMITMENT  

 

Interested party Their needs and expectations Our commitments to them IMS Processes
Customers
  • Quality
  • Price
  • Delivery of products and services
  • Orders accurately taken
  • Products arrive on time
  • All products specifications met
  • Sales and customer service process
  • Inspection process
Suppliers
  • Increase scope and volume of purchase
  • Long-term contractual arrangements
  • Information of future requirements
  • Mutual benefit and continuity
  • Accurate purchase orders
  • Correct flow down of requirements
  • Timely payment of invoices
  • Purchasing process
  • Accounts payable process
Employees
  • Good work environment
  • Job security
  • Health / safety / training
  • Promotion / recognition and reward
  • Clean safe work environment
  • Clear instructions and training
  • Paychecks accurate and on time
  • Resolution of grievances
  • Training process
  • Human resources process
Management
  • Increased growth, sales & profitability
  • Efficiency & effectiveness of operations
  • Correct and current information for decision making
  • Management review process
  • Analysis of data
  • Internal audits
Regulatory Bodies
  • Compliance with applicable requirements and industry standards / submission of reports
  • Regulatory compliance
  • Listing of applicable regulations
  • Regulatory compliance process
Government
  • Environmental protection/Ethical behaviour
  • growth in business and taxes to build infrastructure to support community services, activities and institutions
  • Compliance with federal laws
  • Appropriate Code of Federal Regulations


         (C. E. O.)
Date:  01/07/2020